Support
We answer every message, even if it sometimes takes us a day.
Write to us
For anything at all (a result that doesn't add up, something that won't load, an idea), write to [email protected]. It's a family app, so there's a person on the other end, not a form.
If something won't load
First of all, close the app completely and open it again: that fixes most loading problems. If it's still not working, tell us which screen it was, what time it happened and what phone you're using; that helps us track it down much faster.
If something in the data looks wrong
Results, box scores and standings come from the official sources of Uruguayan basketball and are shown just as they're published, so sometimes they arrive a little late or get corrected later at the source. Let us know anyway: if the problem's in the app, we'll fix it, and if it's in the source data, we'll tell you.
Notifications
Game alerts are turned on from the bell icon, and you choose them team by team or player by player. If they've stopped arriving, check that notifications for Mi Basket are allowed in your phone's settings.
Privacy and terms
The app works with no sign-up and no account; signing in is optional, and you can delete your account from the app whenever you like (here's how). You can read how we handle data in Privacy and the terms of use in Terms and conditions.